Refund policy
Return and Refund Policy
Return & Refund Policy
At Think-It-Print-It, many of our products are custom-made, personalized, or produced specifically for your order. Because of this, our return policy depends on the type of product purchased.
Custom and Personalized Products
Custom-made, personalized, engraved, sublimated, printed, embroidered, or otherwise customized items are generally non-refundable and non-returnable unless the item arrives damaged, defective, or we made an error with your order.
Please carefully review all names, spelling, colors, sizes, artwork, and personalization details before placing your order. Once production has started, changes or cancellations may not be possible.
Partner-Fulfilled Products
Some products sold on our website are fulfilled and shipped directly by one of our trusted brand or supplier partners. Return eligibility for these products may vary depending on the supplier.
If you would like to request a return, please contact us first. Do not send a product back without receiving return instructions from us.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review the issue and work with you on an appropriate replacement, refund, or resolution.
Return Condition
Approved returns must be unused, unworn, and in original condition with all original packaging when applicable.
Shipping Charges
Original shipping charges are generally non-refundable. Return shipping may be the responsibility of the customer unless the return is due to an error, damage, or defect.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
To request a return, refund, or replacement, please contact us through the contact information listed on our website.
Custom & Personalized Products
All custom, personalized, printed, engraved, sublimated, embroidered, or made-to-order products are final sale and are not eligible for return or exchange.
Customers are responsible for reviewing all uploaded artwork, photos, names, spelling, sizing, colors, and customization details before submitting an order.
Orders may be cancelled within 1 hour of purchase, provided production has not already begun. After that time, cancellations cannot be guaranteed.
If we make an error, or your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos so we can make it right.